Why artificial intelligence remains a smart investment for many online retailers

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Panasonic Corp. sells its products globally, which means its European headquarters fields customer service requests from customers who speak many languages, says Bruce Swan, European customer care general manager. The consumer brand manufacturer sells a variety of products—such as headphones, stereos and cameras, as well as home goods and kitchen appliances. Panasonic’s customer service team, which helps […]

The post Why artificial intelligence remains a smart investment for many online retailers appeared first on Digital Commerce 360.

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