Author name: Chad Crabtree

Walmart expands delivery to your fridge

[ad_1] (Bloomberg)—In the fall of 2019, Walmart Inc. started testing a service to deliver groceries right into fridges while customers were out. Then the pandemic kept Americans at home, making Walmart’s InHome business largely unnecessary. But it’s not dead. With online grocery booming during COVID-19 and vaccinations rising, the world’s largest retailer is expanding the service. It still

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Speaker Spotlight: Grainger’s Brian Walker on trends in B2B ecommerce

[ad_1] In this Q&A, Brian Walker, chief product officer at multibillion-dollar distributor W.W. Grainger Inc., talks about how Grainger is dealing with pressing trends in B2B ecommerce. Walker will speak on developments in B2B digital commerce at the June 17 event, “Breaking the Barriers to B2B Ecommerce Success,” hosted by Digital Commerce 360. This is

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Why artificial intelligence remains a smart investment for many online retailers

[ad_1] Panasonic Corp. sells its products globally, which means its European headquarters fields customer service requests from customers who speak many languages, says Bruce Swan, European customer care general manager. The consumer brand manufacturer sells a variety of products—such as headphones, stereos and cameras, as well as home goods and kitchen appliances. Panasonic’s customer service team, which

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