Author name: Chad Crabtree

Why the UPS Sale of Its Freight Division Signals Opportunity for Small Parcel Shippers

[ad_1] It’s understandable when some things that companies announce are not taken at face value. We’ve all learned, for example, to ignore the large parcel carriers’ claims that their annual GRIs equate to an average increase of 4.9%. But UPS’s statements about the reasons it is selling its freight business to the Canadian Carrier TFI

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BirchBox shares its top customer service tips from the holiday season

[ad_1] Automation and experienced agents help web-only cosmetics retailer BirchBox maintain a high level of customer service all year, but these factors come in especially handy during the busy holiday season. Leanna Nazzisi, BirchBox, senior manager, customer operations BirchBox uses a Customer Satisfaction score to evaluate its agents, says Leanna Nazzisi, senior manager of customer

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GlobalTranz Named to Food Logistics’ FL100+ Top Software and Technology Providers  

[ad_1] GlobalTranz Named to Food Logistics’ FL100+ Top Software and Technology Providers Awards Recognize Leading Providers in the Food and Beverage Supply Chain PHOENIX – January 26, 2021 – GlobalTranz Enterprises, LLC., a leading technology-enabled third-party logistics solutions provider offering award-winning technology, people-powered customer service, and extensive multimodal carrier relationships, was named as a 2020

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